How much of a deposit is required?
25% or $400 Per motorcoach, which is the greatest.
When is the final payment due?
Final payment is due 14 days before departure. Nonpayment within seven days from departure is subject to cancellation.
What is the cancellation policy?
We understand that plans can change, and we strive to be as flexible as possible. While we are unable to offer refunds, we are pleased to offer a credit for future bookings under the following conditions:
1. **Notification**: To qualify for a booking credit, notify us of your cancellation at least 60 days Via Email before your scheduled booking. This gives us ample time to adjust our schedule and
offer the opportunity to other guests.
2. **Credit Details**: If you cancel your booking within the required timeframe, you will receive a credit equal to the amount you have already paid. This credit can be used towards any future booking within one year from the original booking date. Please note that the credit is non-transferable and must be used by the person or entity that made the original booking.
3. **Booking a New Date**: To use your credit for a future booking, please get in touch with us directly. The booking is subject to availability, and we recommend reaching out as early as possible to secure your preferred dates.
4. **Expiration**: The credit is valid for one year from the initial booking date. If the credit is not used within this timeframe, it will expire and cannot be redeemed.
5. **Exceptions**: Our cancellation policy is designed to be fair to both our guests and our operation. However, we understand that exceptional circumstances can occur. If you believe your situation warrants an exception, please get in touch with us to discuss your case.
How soon do I need to book?
Ideally, you want to book at least 8 weeks in advance to ensure availability. The earlier you book, the more options you will have.
Do I need to tip the bus operator?
The standard gratuity is 10%
Do I pay for parking, tolls, and other fees?
A majority of bus companies include these fees in their initial quote, but some companies separate them and have you pay as the fees are incurred. Just be sure to ask if these fees are included or are separate before booking. Rivers Transport Services does not add this in quote customers pay as the incur.
Do I need to book a hotel room for the bus operator?
Yes, for overnight trips, it is customary to book the operator’s hotel room, but most hotels will comp the bus operator’s room (provide the room for free) when you book rooms for large groups. Ask for someone in group sales at the hotel to ensure the operator’s room gets comped.
Is alcohol or smoking allowed?
About 80% of bus companies allow alcohol with a refundable deposit of typically $150 to $250 in the US. Alcohol is not allowed on buses in Canada. Only a small percentage of bus companies allow smoking. Rivers Transport Services $250
Can I purchase just one or two seats for a trip?
No, Only the entire bus. Greyhound.com provides single passenger tickets.
I have a CDL License, can I charter a bus without a operator?
No, Federal Motor Carrier Safety Administration & insurance policy doesn’t allow it.